Casework Success Stories
Helping constituents navigate the federal bureaucracy is one of the most important responsibilities of our office. Whether it’s cutting through federal red tape, resolving issues with federal agencies, or helping families access the benefits they are owed, our office is committed to making government work for the people we serve. We will continue fighting to ensure every constituent gets the answers and support they deserve. If you or a family member needs assistance with a federal agency, please visit houchin.house.gov/services/help-federal-agency or call (812) 288-3999.
Check out constituent success stories from across the 9th District of Indiana.
While already facing the unimaginable loss of his grandfather, Eric Kamen’s family encountered Social Security issues that placed additional hardships on them. After Congresswoman Houchin’s office intervened, the matter was resolved and the funds were returned to the family. Watch his testimony below.
Timothy Staley dealt with ongoing Social Security issues for years, creating significant stress with no progress toward a resolution. Congresswoman Erin Houchin’s office stepped in, committed to resolving the issue, and worked to restore the benefits he was owed.
“I had been fighting for years to get the benefits I was owed and kept getting nowhere. After reaching out to Congresswoman Houchin’s office, things finally started moving. They got answers and helped me receive over $53,000 in benefits I had been waiting on. I’m incredibly grateful for their help.” - Timothy Staley of Bedford
After Joel Allgeier’s mother experienced ongoing issues with the IRS, Congresswoman Houchin’s office intervened and successfully helped resolve the challenges his mother was facing.
“When we ran into issues with the IRS, Congresswoman Houchin’s office stepped in and helped get everything resolved. Their team was responsive and easy to work with, and we truly felt represented throughout the process. We’re very grateful for their assistance.” - Joel Allgeier of Sellersburg
Doug Drake faced an unresolved IRS issue that placed significant strain on his nonprofit organization. With the assistance of Congresswoman Houchin’s office, the matter was resolved and over $380,000 was returned.
“I am extremely grateful for Congresswoman Houchin and her staff. They stayed on top of our case, communicated clearly, frequently and ultimately helped recover funds that were rightfully owed to my nonprofit. This could not have been accomplished without their assistance.” - Doug Drake, President and CEO of Personal Counseling Services, Inc.
Kettig Coghill and his adult daughter Tasha, who has down syndrome, faced issues with Medicare coverage after the passing of Coghill’s wife. A Social Security error mistakenly marked Tasha as deceased, cutting off her benefits and Medicare coverage. Congresswoman Erin Houchin’s office assisted to correct the error and restore her benefits retroactive two years to the date of the mistake.
“When my wife passed away and Tasha’s benefits suddenly stopped, it was devastating. Congresswoman Houchin’s office treated our situation with compassion and urgency. They helped get everything fixed and restored Tasha’s benefits and Medicare. I will always be thankful for their support during such a difficult time.” - Kettig Coghill of Jefferson County
Deborah turned to Congresswoman Houchin’s office after years of frustration with the Office of Personnel Management, restoring the benefits that had been left unresolved for nearly two years.
“I had been waiting for nearly two years with no progress on my claim and no answers from a federal agency. After countless phone calls and dead ends, I reached out to Congresswoman Houchin’s office. Thanks to their persistence, I finally received more than $43,000 that I was owed. I am so grateful for their help in making sure my case was resolved.” - Deborah Townsend of New Albany